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90 Day Return Policy, 45 Day Satisfaction Guarantee and Warranty Information

90 Day Return Policy

We will gladly accept any brand new (unopened) items and provide a refund of the purchase price for 90 days after purchase.  If your item was shipped to you free of charge, the shipping cost will be deducted from your refund.  If you received any bonus items with your purchase it is expected that these be returned in brand new (unopened) condition as well, otherwise the retail value of any such free gifts will be deducted from your refund.  Coffee cannot be returned and any free coffee given will be deducted from your refund.

45 Day Satisfaction Guarantee

We are committed to providing our customers with excellent service and helping you find the machine that best suits your needs.  If within 45 days of shipment you are not satisfied with your purchase for any reason you may return it for a credit minus a 15% restocking fee or a refund minus a 25% restocking fee.  If your item was shipped to you free of charge, the shipping cost will be deducted from your credit/refund.  If you received any bonus items with your purchase it is expected that these be returned in brand new (unopened) condition as well, otherwise the retail value of any such free gifts will be deducted from your credit/refund.  Coffee cannot be returned and any free coffee given will be deducted from your credit/refund.


*some products are excluded from our 90 Day Return Policy and 45 Day Satisfaction Guarantee including all commercial or special order products.

Warranty

Most items come with a 1 or 2 year manufacturer's warranty, in most cases iDrinkCoffee.com handles warranty issues on behalf of its customers.  If you have an issue with your product and it is under warranty please send an email to tech@idrinkcoffee.com describing the problem and you will be given instructions.


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