Super Automatic Espresso Machines
Semi Automatic Espresso Machines
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Shipping and Returns
We ship every business day using Canada Post and Purolator. All qualifying orders over $39 (before tax) will be shipped free of charge using Canada Post Expedited or Purolator Ground. Typical delivery times are as follows:
* Please note that US orders are subject to US Customs and Duties which could affect delivery time
International customers are responsible for any duty or customs assessed by their country.
We are located in Ontario Canada and taxes are as follows.
Residents of Ontario - 13% HST
Residents of New Brunswick and Newfoundland - 13% HST
Residents of Nova Scotia - 15% HST
Residents of Prince Edward Island - 14% HST
Residents of the remainder of Canada - 5% GST
People outside of Canada - Tax exempt (0%)
Most products carry a one (1) year manufacturer's warranty. In many cases iDrinkCoffee handles warranty claims in house on behalf of manufacturers. Our service department is highly skilled and is an authorized warranty repair centre by many manufacturers.
To make a warranty claim please first contact our technical support department at 1-800-425-5405 or by sending an email to firstname.lastname@example.org. One of our technicians will try to troubleshoot your problem with you over the phone/email and will further instruct you if your product needs to be returned for service. Please note that in the case of a warranty claim the customer is responsible for shipping the item back to us but iDrinkCoffee.com will cover return shipping costs.
90 Day Return Policy
We will gladly accept any brand new (unopened) items and provide a refund of the purchase price for 90 days after purchase. If your item was shipped to you free of charge, the shipping cost will be deducted from your refund. If you received any bonus items with your purchase it is expected that these be returned in brand new (unopened) condition as well, otherwise the retail value of any such free gifts will be deducted from your refund. Coffee cannot be returned and any free coffee given will be deducted from your refund.
45 Day Satisfaction Guarantee
We are committed to providing our customers with excellent service and helping you find the machine that best suits your needs. If within 45 days of shipment you are not satisfied with your purchase for any reason you may return it for a store credit minus a 15% restocking fee or a refund minus a 25% restocking fee. If your item was shipped to you free of charge, the shipping cost will be deducted from your credit/refund. If you received any bonus items with your purchase it is expected that these be returned in brand new (unopened) condition as well, otherwise the retail value of any such free gifts will be deducted from your credit/refund. Coffee cannot be returned and any free coffee given will be deducted from your credit/refund.
*some products are excluded from our 90 Day Return Policy and 45 Day Satisfaction Guarantee.